SHIPPING POLICY

Tracking number information

Where tracking is available, you will receive tracking information via E-mail.

If a tracking page is available, you can check your shipment status here: https://www.17track.net/pt

Cancellation clause

Cancellations are only accepted up to 36 hours after placing the order.

Average processing time before shipment

Our typical processing time is 1–3 business days after payment confirmation.

Order cut-off time: 17 CET. Orders placed after the cut-off may begin processing the next business day.

Orders are not processed on weekends or public holidays.

Shipping Methods

We work with reliable shipping partners (such as Zendrop) to ensure speed and traceability.

Estimated delivery time

After dispatch, transit time is typically 6–12 business days.

The total estimated delivery time is 09–17 business days.

Disclaimer for possible courier delays

Delivery timeframes are estimates and may be affected by factors outside our control, including carrier delays, operational disruptions, peak seasons, severe weather, and other events.

If you believe your order is delayed or lost, you must submit your claim within 4 days after the maximum estimated delivery date.

Conditions

• No shipping to PO Boxes.

• Delivery periods are indicative only.

• Customs delays and holidays not included in estimates.

• Seller not responsible for missing estimated dates.

• Return shipping costs are buyer’s responsibility.

Additional information

Shipping coverage / destinations: France only
Shipping costs: Free shipping
Address change window: Requests must be made within 24 hours after placing the order. It will not be possible to change the shipping address once the order is in transit.