FREQUENTLY ASKED QUESTIONS (FAQs)

1) GENERAL

What shipping methods do you use?

We use reputable courier services to deliver orders within our shipping coverage regions.

Do you ship internationally?

At this time, we ship to France only. Please refer to Shipping Policy for details.

Who can place an order on the website?

You must be 18+ and have legal capacity to place an order. For full terms and conditions, please refer to Terms of Service.

2) ORDERS & PAYMENT

What payment methods do you accept?

We accept major credit and debit cards supported by our payment processor, including Visa, MasterCard, American Express, Discover, and other card networks as supported. We also support Shop Pay (a fast and secure checkout option offered by Shopify).

Currency: EUR.
Taxes: Taxes are already included in the product price, unless expressly stated otherwise.

Can I cancel or change my order after placing it?

• Cancellations: You may request a cancellation within 36 hours after placing your order.

• Address changes: Requests to change the delivery address must be submitted within 24 hours after placing the order.

If an order has already shipped or is in transit, please follow the process in Refund Policy.

I entered the wrong address. What happens?

Please contact us as soon as possible (and within the 24-hour address-change window). If an incorrect address is provided, delivery may fail or be delayed, and the outcome may depend on the carrier’s handling and applicable rules. Always double-check your shipping details at checkout.

Do you offer email marketing?

If you subscribe to our email updates, you may receive marketing communications. You can opt out at any time using the unsubscribe link in our emails (where available) or by contacting us via yaszoucontact@gmail.com.

Do you offer memberships or subscriptions?

If a membership/subscription option is offered, the relevant details (including billing frequency and benefits, if applicable) will be presented during sign-up and/or checkout. For assistance managing a membership/subscription, contact yaszoucontact@gmail.com.

3) SHIPPING & DELIVERY

How much does shipping cost?

Free shipping (within our shipping coverage regions). Please refer to Shipping Policy for details.

How long does shipping take?

Order timing depends on where you are located within our coverage region and external factors beyond our control. Our typical timeframes are:

• Order cut-off: 17 CET

• Processing time: 3–5 business days after payment confirmation

• Transit time: 6–12 business days after dispatch

• Total estimated delivery time: 09–17 business days

Orders are not processed on weekends or public holidays.

All delivery timeframes are estimates and may be affected by factors such as carrier delays, peak seasons, weather, or operational disruptions. For details, please refer to Shipping Policy.

How do I track my order?

Where available, tracking information is provided via Email. You can check shipment status here: https://www.17track.net/pt

What if my order is delayed or doesn’t arrive?

First, check your tracking status. If your order appears delayed or has not arrived, you must submit your claim within 4 days after the maximum estimated delivery date. For help, contact yaszoucontact@gmail.com (you may also use the contact form: Contact.

4) RETURNS, REFUNDS AND EXCHANGES

What is your return policy?

We have a 30-day return policy, subject to eligibility requirements. To be eligible, item(s) must be unused/unworn, in original condition, and in the original packaging.

Return requests must be submitted within 14 days from the date of receipt (return authorisation/instructions apply).

A restocking fee may apply up to 15% of the product price if, upon inspection, the issue is assessed as misuse.

For full details, please refer to Refund Policy.

How do I start a return?

Contact support → provide your order details → follow the return authorisation/instructions provided.
Support contact: yaszoucontact@gmail.com (contact form: contact)

Do I have to pay for return shipping?

Return shipping is the customer’s responsibility, except where we approve an exchange/return due to an incorrect or defective item (where eligible and as communicated by support). For full details, please refer to Refund Policy.

When will I receive my refund?

Once we receive your return, we aim to review/inspect it within 3 days (where inspection is required). If approved, refunds are processed within 5–10 business days after approval. Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement. For assistance, contact yaszoucontact@gmail.com.

Do you offer exchanges?

Yes—exchanges may be offered for incorrect or defective items. Contact us within 7 days of delivery. For eligible exchanges related to incorrect/defective items, we cover return shipping costs (as communicated by support). For details, please refer to Refund Policy.

What if my item arrives damaged or defective?

Inspect your order upon delivery and contact us immediately. Reports must be submitted within 48 hours after receipt (subject to review). Please include your order number and clear photos where relevant. Remedies (replacement/refund) are subject to review, availability, and policy rules. For details, refer to Refund Policy.

5) PRODUCTS & CARE

Are your products covered by a warranty?

[Warranty Statement]
This does not affect any mandatory statutory rights you may have under applicable law.

Where can I find product details and specifications?

Product details, sizing, and care information are provided on the relevant product pages. If you need help, contact yaszoucontact@gmail.com.

6) PRIVACY, SECURITY & COOKIES

How do you handle my personal information?

We use personal information to process orders, provide customer support, operate and improve the Site, help prevent fraud, and for marketing where permitted (and where required, based on your preferences/consent). For details, please refer to Privacy Policy.

Do you use cookies or tracking technologies?

We may use cookies and similar technologies to operate the Site, remember preferences, measure performance (analytics), and support marketing/remarketing where permitted. For details, please refer to Cookie Policy.

Are my payment details secure?

Payments are processed by trusted third-party payment processors. We do not store full card details, and payment processing is handled through the processor’s secure systems, where applicable.